Customer Satisfaction is Our Eternal Pursuit | The Beijing Branch of China Capital Logistics Received a Letter of Thanks from Beijing Automobile Sales Co., Ltd.

Recently, China Capital Logistics received a letter of thanks from BAIC Motor Sales Co., Ltd.

It was mentioned in the letter: In the BJ90 project delivered by the sales company, BAIC Motor Sales has demonstrated a high degree of responsibility and overall awareness. BAIC Motor Sales have overcome adverse factors and actively arranged the transportation capacity to ensure delivery during the epidemic period.

This letter of thanks is not only a high recognition of the vehicle logistics department, but also an affirmation of the dedicated, hard-working and tenacious spirit of the employees of the vehicle logistics department.

During the COVID-19 pandemic, under the leadership of China Capital Logistics, the Vehicle Logistics Department of the Beijing Branch actively deployed transportation capacity while preventing and controlling the epidemic, overcoming difficulties such as traffic restrictions, and completing scattered orders for more than 80 units. The shipping staff ware particularly impressed that after getting off work, they received an emergency notification from the sales company that two BJ90s must be transported to Hohhot the next day. The Beijing Branch urgently mobilized the transportation capacity, transported the vehicles in time on the premise of no overload, delivered them to the customers on time, and successfully completed the delivery tasks. Especially during the tense period of the Beijing epidemic in June 2020, in order to ensure delivery, Beijing Branch of China Capital Logistics conducted cyclic nucleic acid testing on drivers, prepared for transportation from Beijing, obtained customer information in advance, and prepared transportation resources according to customer needs. To ensure delivery, we work overtime to prepare vehicles, strictly control the information in transit after the start of the shipment, deal with abnormal situations in time, and ensure the safe arrival of commodity vehicles.

In a same-city delivery task, due to the problems of commodity vehicles before their delivery, the commodity vehicles need to be returned to the factory for repair, so they could not be delivered on the current day. Beijing Branch of China Capital Logistics reported the situation to the sales company and planned to deliver the vehicles the next day. As the dealership was very anxious, we contacted various parties and urgently mobilized the substitute vehicles. The vehicles were delivered to the customer at 9:30 p.m. on the current day, which was highly recognized by the customer.

After receiving the letter of commendation, colleagues from the Vehicle Logistics Department of Beijing Branch of China Capital Logistics said that commendation is not only an encouragement to us, but also a spur. In the future, we will continue to adhere to the business philosophy of customer first and customer-centered, and strive to "improve customer satisfaction". The Vehicle Logistics Department will live up to the expectations of customers, and will insist on improving quality and efficiency, seeking progress while maintaining stability, and innovating in service in the future work. We will practice "Customer satisfaction is our aim" with practical actions, and contribute to the high-quality development of China Capital Logistics, ROCAR and BAIC!